SB-0277, As Passed House, November 10, 2011

SUBSTITUTE FOR

SENATE BILL NO. 277

     A bill to amend 1994 PA 451, entitled

"Natural resources and environmental protection act,"

(MCL 324.101 to 324.90106) by adding part 27.

THE PEOPLE OF THE STATE OF MICHIGAN ENACT:

PART 27 PROGRAM REVIEW

     Sec. 2701. As used in this part:

     (a) "Department" means the department of environmental

quality.

     (b) "Program" means a permit program or regulatory program

administered by the department under this act.

     Sec. 2703. (1) The department shall complete process

improvement of 1 major program by February 1, 2012 and 2 major

programs each year thereafter until the department has completed

process improvement for all major programs. This subsection does

not require the department to repeat process improvement for a

program if process improvement for that program was completed

before the effective date of the amendatory act that added this

section.

     (2) Process improvement under subsection (1) shall meet all of

the following requirements:

     (a) Utilize process mapping.

     (b) Be conducted by a team that includes at least all of the

following:

     (i) Two certified facilitators, who shall administer the

process improvement.

     (ii) A representative of persons regulated by the program.

     (iii) A representative of members of the general public affected

by the program.

     (3) The department shall consider using peer reviews by other

EPA region 5 states and benchmark analyses as part of process

improvement under subsection (1).

     (4) The department shall post on its website a description of

the process improvements made for each major program.

     Sec. 2705. (1) The department shall develop metrics for all of

the following:

     (a) Environmental impacts.

     (b) Process performance. For a permit program, process

performance shall include all of the following:

     (i) A calculation of the department's per-permit cost to

administer the program.

     (ii) A review of the timeliness of the permit process from

receipt to approval or denial of a permit application.

     (c) A review of service practices affecting regulated persons

and the general public.

     (2) The department shall post on its website the metrics

developed for the purposes of subsection (1).

     Sec. 2707. For each division of the department, the department

shall survey persons regulated by that division and the general

public concerning the division's service practices. By February 1,

2012, the department shall complete the surveys and post aggregate

survey results for each division on the department's website. The

department shall not post on its website information identifying a

survey respondent.