(1) The department shall maintain on its internet website a page that does all of the following:

    (a) Advises that the department may be able to assist a person who believes that an automobile insurer is not paying benefits, not making timely payments, or otherwise not performing as it is obligated to do under an insurance policy.

    (b) Advises the person of selected important rights that the person has under chapter 20 that specifically relate to automobile insurers and the payment of benefits by automobile insurers.

    (c) Allows the person to submit an explanation of the facts of the person's problems with the automobile insurer.

    (d) Allows the person to submit electronically, or instructs the person how to provide paper copies of, any documentation to support the facts submitted under subdivision (c).

    (e) Explains to the person the steps that the department will take and that may be taken after information is submitted under this section.

    (2) The department shall maintain on its internet website a page that advises consumers about the changes to automobile insurance in this state that were made by the amendatory act that added this section, including, among any other information that the director determines to be important, ways to shop for insurance.

    (3) The department shall maintain on its internet website a page or pages that allow a person to report fraud and unfair settlement and claims practices.